Refund and Returns Policy

Effective date: 16 July 2026

Overview

Because every item is 3D printed and finished to order, our returns policy works a little differently from off-the-shelf retail. Please read this before ordering.

Damaged or defective items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at info@khyati3dcreations.com or +91 98283 23156 with your order number and photos/video of the item and packaging. We’ll replace the item or issue a full refund — your choice — at no extra cost to you.

Personalized & custom items

Personalized gifts and custom prints (built to your specifications — name, photo, size, etc.) cannot be returned or exchanged unless they arrive damaged or defective, since they cannot be resold.

Standard (non-personalized) items

For idols, lamps and toys ordered as shown on the site (no customization), you may request a return within 7 days of delivery if the item is unused and in its original packaging. Return shipping costs are the customer’s responsibility unless the return is due to our error.

How refunds work

Once we receive and inspect a returned item (or approve a reported issue), we issue the refund to your original payment method via our payment gateway (Razorpay). Refunds are processed within 2 business days of approval and typically reflect in your account within 5–7 business days total, depending on your bank/payment provider.

Order changes & cancellations

See our Cancellation Policy for order cancellation timelines.

Contact

Questions about a return or refund? Email info@khyati3dcreations.com, call +91 98283 23156, or use our Contact page.